Continual? Continuous? It is more than just semantics. No individual and no organization can improve continuously. Everyone needs a breather, a respite, a time to reflect upon the work and introduce a midcourse correction if needed. The Colloquium is a proponent of continual improvement. This means that your organization is culturally predisposed to improvement and is not following a rote formula. Highly effective organizations have the ability to self-renew. Continual improvement means that not only does performance improvement within existing processes, but from time to time the process itself must improvement. Non-performing or dysfunctional processes need to stop. Colloquium coaching experience with member hospitals teaches that moving “sideways” is at times the straightest path to improvement if the existing the process is dysfunctional. New efforts brought to light by the gap analysis and prioritization process may result in short term “failure” that ultimately leads to long term continual improvement. It is dysfunctional to attempt to continuously improve a dysfunctional process.
Your Twelve Month Plan
Following your site visit, the reviewers (who are from other member hospitals) will present a report to your hospital. Based upon this report and your ongoing local needs, your heart failure leadership team chooses two new milestones to accomplish over the following 12 months as well as two accepted milestones to improve upon. Your Colloquium coach and mentor stay with you throughout the process of improvement. New charter is developed to guide the work and expand your vision. Additional internal expertise from your hospital is recruited as needed to meet your 12 month plan goals. At times, external expertise is needed. With the diversity found within the Colloquium, there is almost always a member expert that can provide insight.
Many member hospitals find it helpful to redo their original gap analysis and reassess. This is part of Colloquium membership and has no additional cost. The Colloquium is a truly unique accreditation experience because it starts with that first relationship â€“ and it continues (continually) from there.